Shipping & Returns

HONG KONG ORDERS

All Hong Kong orders cost 40HKD (5USD) with tracking information via SF Express or Hong Kong Registered Post and will be delivered within 1-3 working days. Your delivery address will determine which courier service your order is sent by. Orders will be processed within 24 hours of receiving payment. It is the customer's responsibility to track their order once it has been dispatched. However, Chel by Cheline is more than happy to provide assistance if needed, email hello@chelbycheline.com

INTERNATIONAL SHIPPING

We're happy to offer shipping on all international orders with tracking information via Hong Kong Speedpost and will be delivered within 5-10 working days, depending on the destination. Your order will be shipped within 24 hours after your payment is approved. Please note there may be delays due to customs once the package has reached your country.

SHIPPING STATUS

You will receive an email informing you that your order has been shipped with the tracking number of your parcel. 

LOST PACKAGES

Chel by Cheline is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to an incorrect address given by the customer during order processing. 

CUSTOMS INFORMATION

Your order may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. You may also be subject to import duties and taxes, which are assessed once a shipment reaches your country. You are responsible for any custom clearance charges. Please refer to your local customs authority for more information.

Easy Returns & Exchanges

Items that have been embossed are considered customized items and cannot be returned. Should Chel by Cheline accept a return, please have items sent to the following address:

Chel by Cheline
3410 Jardine House|  1 Connaught Place|  Central|  Hong Kong